Complete this short form to read the results of Trillium's 2012 survey of claims professionals. Key findings of the survey include:

• Nearly 93% identify claims process improvement as top initiative to lower costs
• Improved communication is the key driver for customer satisfaction
• Most claims systems will need to be upgraded or replaced within five years
• More than 40% of claims units surveyed do not currently utilize analytics, which can be attributed to cost and resources