Support Overview

Our customer support engineers are available 24 hours a day, 5 days per week to assist you. If you are not yet a Trillium Software customer but need technical assistance please contact us by phone or email.

How to Get Support:

Hours of Operation

Sunday 6pm ET - Friday 6pm ET
(Sunday 23:00 GMT -- Friday 23:00 GMT)

Closed all day Saturday  


Email Technical Support (Web Form): 

Click the GO button to the right to access the Web Form to submit a support request.


Email Technical Support (Direct Email):  

If you would like to email us directly please use the following email address: 

When emailing directly, please include the product and version that you're using. Use this option if you need to send us attachments or screen shots.


Trillium Software & Global Locator Technical Support Telephone:

Please note that telephone support is available to customers who have completed the related Trillium Software education course.

In the U.S. please call +1 (978) 901-0000.

In the UK please call: +44 (0)118 9407676