SUPPORT: 

Technical Support Overview

Easy Print

Our customer support engineers are available 24 hours a day, 5 days per week to assist you. Customers and global reseller partners can open and track support requests using our on-line system as well as by phone or email.

If you are not yet a Trillium Software customer but need technical assistance please contact us by phone or email.

Hours of Operation

Sunday 6pm EDT - Friday 5pm EDT
(Sunday 2200 GMT -- Friday 2100 GMT)

Closed all day Saturday

How to Get Support:


Email Technical Support:
You can send us an email describing your request for assistance.


Access Remote Support:
With our live remote-assistance tool, one of our customer support engineers can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. To begin a remote support session please call first to obtain a code: 1-978-436-8900.

When directed by your support engineer, click on the button below to enter your code and you will be guided through the screen sharing process.


Telephone:
1-978-436-8900

1-978-436-8900  |  Contact Us
1-978-436-8900  |  trilinfo@trilliumsoftware.com
Copyright © 7/29/2010 Harte-Hanks