Dela Cooperative Case Study

DELA, a leading insurance company based in the Netherlands, was looking to completely overhaul the way its customer services system operated, creating a new style of “customer-orientated working” within the organization. They needed a single, trusted master view of clients within Microsoft Dynamics, replacing the need for Customer Services and other employees to interact with up to 12 separate systems.

Solution: Trillium Software System®, Trillium Software Plug-in for Microsoft Dynamics CRM