Privacy Policy

This is a website of Trillium Software, a Harte Hanks Company. This policy applies to the information that we collect online in connection with this website. Notably, when working on behalf of our clients, Trillium Software (Trillium) operates in accordance with the relevant client’s privacy policies. Thus, this Privacy Policy does not apply to information collected, stored, or utilized on behalf of our clients.
 

Our Commitment to Privacy 

Trillium is committed to fair marketing practices, including respect for your privacy and marketing preferences. Among other things, Trillium voluntarily supports marketing industry privacy standards, including the Direct Marketing Association's Online Privacy Principles, Guidelines for Ethical Business Practices, the DMA Privacy Promise to the American Consumer and the DMA Commitment to Consumer Choice (see www.the-dma.org). We also participate in the U.S. Department of Commerce - European Union "Safe Harbor" program, and we actively monitor and conform our practices in keeping with the various laws and regulations that govern the marketing industry’s privacy and data security practices.
 

Categories of information we collect

 

Website Usage Information

For each visitor to our website, we may collect information concerning the usage of our website by that visitor, including the visitor’s Internet domain and/or IP address, information concerning the visitor’s browser, and other access-related information. We also may assemble aggregate information (i.e., information obtained by compiling information from many different visitors) as to which pages visitors access or visit on our Web site. This information is used to analyze our website's utility, and to enhance the areas and functionality within our site that appear to be of interest to various users.
 
Also, we may use "cookies" or similar tools, which are typically small pieces of information that are delivered and received by our website servers and stored by your internet browser on your computer's hard drive. The information stored and transmitted by these tools may be used to facilitate the functionality of our website, to learn about your preferences and internet session information, to provide a more relevant online experience, to study the efficacy of marketing campaigns, and for other legitimate website operation and marketing purposes (although we do not use any of this information for behavioral, targeted advertising purposes). For more information about the use of cookies and other similar technology, please visit a not-for-profit information site such as http://www.networkadvertising.org.
 

Personal Information

We receive and collect personally identifiable information – such as name, telephone numbers, e-mail addresses, and postal addresses – from visitors to our website when they (i) submit inquiries or requests to us, (ii) become registered users of this website, (iii) sign up to receive newsletters or bulletins from us, or (iv) choose to provide information to us for some other reason. Any personally identifiable information you provide will be used by us or our service providers in connection with providing services to you and in order to process any requests or inquiries that you initiate. While you can choose not to provide your personal information, that decision may limit our ability to contact you and our ability to provide services to you. Also, please note that if you have provided us with a postal address, an e-mail address, or a telephone number, a Trillium representative may contact you unless you have requested that we put you on one of our do-not-contact lists.
 

Supplemental Information 

We may obtain personally identifiable and other information about you from our parent, sister, and subsidiary companies and/or business partners and add it to information that you have previously provided to us in order to serve you better. From time to time, we may compare our contact lists to lists received from our parent, sister, and subsidiary companies or third party service providers to try to avoid sending you unwanted, unnecessary or duplicative messages. We may also utilize and incorporate information from other sources to update and supplement information concerning you. All such combined, updated, and supplemented information will be handled consistent with this Privacy Policy.
 

Other Matters 

Please note that Trillium does not currently use ad serving companies to place banner ads from other firms on our site, so there is no tracking by these third-party companies from any banner ads, bulletin boards or other interactive venues on this site.
 

Information Provided To Us, Stays with Us, With Limited Exceptions 

The information provided by website visitors at our site will not be sold, transferred, or traded to any third parties for the marketing of third parties’ goods or services without a visitor’s consent. If we decide to offer website visitors the opportunity to “opt-in” on our website for data sharing with third parties, we will only share visitor data consistent with that visitor’s opt-in preferences (and, if you “opt-in”, you can subsequently “opt-out” using the contact methods set forth below).
 
In order to operate our website and provide services to you, we may provide personally identifiable, aggregate, and other information associated with our website to third parties that provide services for us, including services such as shipping, payment processing, database management, and Internet services. We endeavor to require such third-party service providers to confirm that their privacy practices are consistent with this Privacy Policy. On occasion, we may also share personally identifiable and other information concerning you with our affiliates (such as a parent or sister company, or a subsidiary of our company) in furtherance of our operations (and those of our affiliates) as well as any requests that you may make (such as do-not-contact requests).
 
In the event of a merger or acquisition of our company, the sale of substantially all of its assets related to the operation of our website, or other change of corporate control, all information concerning website visitors and registered website users would be transferred to or controlled by the surviving or successor entity. Such information would remain subject to the principles and guidelines set forth in our Privacy Policy.
 
We also will transfer personal and non-personal information when we believe the transfer is necessary to comply with the law, to protect our rights and our safety, or to protect the rights and safety of anyone else. In addition, we may provide personally identifiable information to credit bureaus or collection agencies if we are permitted or required to do so by law.
 

Trillium works to keep information secure

 
Trillium follows generally accepted industry standards to protect the personal and other information covered by this Privacy Policy. We have training and other policies and procedures in place to cover and address the logical and physical security of our workplaces and the integrity and protection of electronic records stored in our systems and on our premises.
 
Unfortunately, no data security methodology is 100% safe, and we cannot guarantee absolute security. It is also important for you to protect yourself against unauthorized access to your information. Be sure to take simple steps, such as signing off and logging out after each use of a shared computer, keeping your passwords in a secure location, and not sharing your passwords with any third parties.
 
As with most websites, our website may contain links to other websites that are not owned or controlled by us. In addition, you may have linked to our website from another website that is not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other such websites, and this Privacy Policy applies only to information collected by us in connection with our website.
 

Trillium, you, and information concerning you

 
Upon your verifiable inquiry or request (using any of the contact methods below) concerning personally identifiable information pertaining to you, we will provide and/or correct such information that we may have in our database in reasonably obtainable form. You may also contact us (using any of the contact methods below) to express your preferences on how we communicate with you, or to request that you be removed from our database.
 
Please note that, as a provider of marketing services, Trillium may hold information about you on behalf of another company that is a Trillium client. As stated above, such information is handled under the privacy policies of our client, not this Privacy Policy.
 

Participation in the U.S - European Union “Safe Harbor” Program

Harte Hanks and its subsidiaries collect and process personal information in the United States. We are participants in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the American and European regulators. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor website.
 
If you believe that we are not in compliance with the Safe Harbor principles, first contact us by any of the contact methods below. If you do not receive a prompt acknowledgment of your inquiry, or if your inquiry is not satisfactorily addressed, you can then contact the (U.S.) Direct Marketing Association (“DMA”) Safe Harbor Dispute Resolution Program. The DMA will then serve as a liaison to us to resolve your concerns in a timely manner. You can reach the DMA Safe Harbor Program at:
 
Safe Harbor Line
Direct Marketing Association 
1615 L Street, NW, Suite 1100 
Washington, DC 20036-5624 
Telephone: USA (202) 861-2445
 

How to Contact Us

 
We can be contacted using any of the methods below in connection with the matters addressed in this Privacy Policy:
 
Traditional Mail:
Attention: Privacy Manager 
2800 Wells Branch Parkway 
Austin, TX 78728 USA
 
E-mail:
PSAC@hartehanks.com 
 
Telephone: 
USA: (512) 434-1100
 

Updating A Registration Profile

 
A visitor online may correct, update or otherwise revise contact information at any time by logging into our site and navigating to the My Profile page. There he or she may make changes to the information provided when first registering to visit. If you'd like to be removed from this database, simply send an e-mail to trlinfo@trilliumsoftware.com with "REMOVE ME" in the subject or body.
 

Privacy Policy Updates

 
If you choose to visit our website, your online visit and associated information is subject to our Privacy Policy and to the Terms and Conditions applicable to this website. This Privacy Policy (like the website Terms and Conditions) will be updated periodically to comply with the evolving legal framework and to conform to our current business practices. Unless stated otherwise, our current Privacy Policy applies to all information that we have collected concerning you in connection with this website. You are encouraged to re-visit our Privacy Policy, as posted on the website, from time to time to check for updates. Again, if you have any questions or concern about our privacy practices, please contact us.

 

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