Technical Support

Our customer support engineers are available to assist you. Support services include:

  • Assistance to users of our software suite. This includes but is not limited to answering general how-to questions, guidance through a documented process, best practice recommendations, etc.
  • Assistance with problem determination, isolation, verification, and resolution
  • Software installation assistance
Customer Portal

The customer portal provides you with resources such as documentation, downloads, an advanced search ultility and more. If you haven't found what you're looking for on the portal, and need technical assistance please e-mail or call support.

Hours of Operation

Standard Support: 24 hours a day, 5 days per week from Sunday 6pm ET to Friday 6pm ET

Extended Support: 24 hours a day, 7 days per week, 365 days a year.

*For those clients who are currently on our extended support plan, if you require assistance during non-standard hours you may contact us via the mobile number that was provided as part of your agreement. If you are not currently contracted for extended support but are interested in this service, please contact your Trillium Account Representative.

Direct Email

If you would like to email us directly please use the following email address:
techsupport@trilliumsoftware.com
When emailing directly, please include the product and version that you're using. Use this option if you need to send us attachments or screen shots.

Email via Webform

Click the button below to access the Web Form to open a ticket and submit a support request.

Telephone

Please note that telephone support is available to customers who have completed the related Trillium Software education course.
In the U.S. please call: +1 (978) 901-0000
In the UK please call: +44 (0)118 9407676

END-USER AGREEMENTS

This webpage contains links to each of the End User Agreement(s) applicable to the postal/address verification and geocode data directories (“Directories”) licensed either (i) directly from Trillium Software or (ii) indirectly through one of Trillium Software’s resellers, distributors, solutions providers or partners (each a “Distributor”).

Access the End User Agreements

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