Insurance companies are struggling to better understand their increasingly demanding customers’ needs and to deliver a relevant omni-channel customer experience. These companies also struggle to identify emerging threats to their business because they cannot access the right information at the right time. Numerous factors, including exponentially increasing amounts of external and internal data, as well as information trapped in legacy systems, hamper efforts to overcome these data challenges.
Only 14% of customers are very satisfied with their insurance provider’s current communications.
U.S. customers who are loyal promoters of their insurer’s lifetime value are worth nearly 7 times than that of a customer who is a detractor of the carrier
Only 38% of insurers are very effective at turning data into insight.
-Economist Intelligence Unit
Trillium enables you to rapidly improve the quality of data across your organization and create a unified view of customers that you can trust: