The Challenge

Delivering people or goods to the right location at the right time in a cost-effective, expedient manner is simple in concept but complex in execution. A single data defect can have massive repercussions on complex supply chains, resulting in higher costs, missed revenue opportunities and decreased customer satisfaction.

0%

of travelers report they never hear from their travel reward programs.
-Access Development/Collinson Latitude

0%

of high-frequency business travelers participate in multiple loyalty programs.
-Deloitte

0%

of travel executives report that data-driven marketing to increase customer engagement and loyalty has given their company a competitive advantage.
-Rival IQ

The Solution

Trillium Software provides data cleansing, matching and geocoding, ensuring that data from any location, in any language, is fit-for-purpose for all your logistic needs. When every system relies on accurate data, you can:

  • Improve efficiencies in online bookings, reservations and orders by accurately maintaining customer data and purchase history
  • Reduce shipping costs and ensure on-time shipments with complete, validated global addresses
  • Match and link customers and shipments to enable easy tracking for logistics professionals and customers and to gain greater insight into household information
  • Deliver more targeted customer service and marketing communications to encourage repeat customers and purchases

The Trillium Software System let FedEx target specific data issues and quickly modify rules to resolve them. There’s a certain amount of confidence you have to have in the product. You have to trust in what it’s doing.

FedEx

Senior Technical Analyst

Trillium Software is integral to the creation and accuracy of BA’s single customer view. It’s essential to customer service, marketing, retention and loyalty, and business decision making.

British Airways

Senior Technical Analyst

Learn More

Case Study: FedEx

Download Now

Case Study: British Airways

Download Now

Share This Post: